What happens when a patient doesn't want to talk?

When Dr. Lenore Zou, a family physician in Dundas, Ontario, decided to participate in the Improving Advance Care Planning in General Practice (i-GAP) research project, she was looking forward to learning more about ACP and evaluating the project tools to help her patients have these conversations.  And while she's found that most patients and families are receptive to the tools, she's also discovered that some are just not ready to talk.
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